Skip to main content

Privacy Policy

At Simple Debt Restructures, your privacy is important to us. This policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 and other relevant legislation.

Types of Information We Collect

We may collect a variety of personal information, such as:

  1. Personal Information: Your name, contact details (e.g., email, phone number), and any other information that can identify you.
  2. Sensitive Information: In some cases, we may collect sensitive information, such as financial details, if required for providing our services.

How We Collect Your Information

We gather information directly from you through interactions such as:

  • Contact forms on our website
  • Email or telephone communications
  • When you engage our services
  • Additionally, we may collect information from third parties, such as financial institutions, with your consent.

Purpose of Collecting Information

We collect your personal information to:

  • Provide services such as debt restructuring advice and consultations
  • Communicate with you about your queries or services
  • Fulfil legal or regulatory obligations

We will only collect information that is necessary for these purposes.

Disclosure of Information

We will not disclose your personal information to third parties except where:

  • It is required to provide our services (e.g., sharing data with licensed practitioners)
  • Required by law or government bodies
  • You have provided your consent

Any third parties we engage will be subject to privacy obligations to protect your information.

Storage and Security

Your personal information is stored securely, either electronically or in hard copy. We implement appropriate measures to protect your data from unauthorised access, misuse, or loss. This includes the use of firewalls, encryption, and secure data storage systems.

Accessing and Correcting Your Information

You can request access to any personal information we hold about you at any time by contacting us. If you believe any information we hold is inaccurate or out of date, please let us know and we will correct it promptly.

Use of Cookies and Online Tracking

We may collect non-personal information via cookies when you visit our website. Cookies allow us to track the usage of our website to improve our services and user experience. You can disable cookies through your browser settings if you do not wish for your activity to be tracked.

Overseas Data Storage

In some instances, your personal information may be stored on servers located outside Australia. We ensure that any overseas entities we deal with comply with privacy protections similar to those provided under Australian law.

Marketing Communications

We may use your contact details to inform you of services, updates, or offers that we think might be relevant to you. If you do not wish to receive marketing communications, you can opt out at any time by contacting us.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. Any changes will be posted on our website, and we encourage you to review the policy periodically.

Complaints and Contact Information

If you have any concerns or complaints about how we handle your personal information, please contact us. We will investigate your complaint and respond within a reasonable time frame.

Contact Us

If you have any questions about this Privacy Policy, or if you would like to access or correct your information, please contact our Privacy Officer:

  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Phone: 1300 11 77 79
  • Address: [Insert Physical Address]